FAQ
At our company, we take cancellations seriously. We understand that sometimes unforeseen circumstances arise which prevent you from attending a session you have booked. However, due to the terms and conditions of our company, we cannot issue refunds for cancellations made after 48 hours of the booking.
That being said, we are committed to providing you with the best possible service and will do everything in our power to make sure you get the most out of your experience with us. If you are unable to attend a session due to extenuating circumstances, we can offer you credit towards a future session at a more convenient time.
We believe that this approach strikes a fair balance between protecting our business and ensuring our customers receive the highest level of service. We hope you understand our position and look forward to serving you in the future.
Membership Terms and Conditions
1. Payment and Refunds:
1.1 All sales are final, and no refunds will be issued.
1.2 The membership fee is non-refundable, regardless of the frequency of use or the member's satisfaction.
2. Subscription Details:
2.1 Membership is based on a monthly subscription.
2.2 Payment will be automatically charged to the provided payment method on a recurring monthly basis.
2.3 Members have the responsibility to ensure that their payment information is accurate and up-to-date.
3. Cancellation Policy:
3.1 Members may cancel their subscription at any time.
3.2 To avoid being charged for the next billing cycle, cancellations must be made a minimum of 48 hours before the next payment is due.
3.3 Cancellations can be done through the member's account on our website or by contacting our customer support.
4. Late Cancellation:
4.1 If a cancellation is made less than 48 hours before the next payment is due, the member will be charged for the upcoming month, and the account will be refreshed with a new set of credits.
5. Account Responsibility:
5.1 Members are responsible for managing their accounts, including updating payment information and ensuring cancellation requests are submitted on time.
5.2 The company is not liable for any overdraft or other fees charged by the member's bank due to insufficient funds or other issues related to the payment process.
6. Changes to Terms:
6.1 The company reserves the right to modify these terms and conditions at any time. Members will be notified of any changes, and continued use of the membership constitutes acceptance of the updated terms.
7. Termination:
7.1 The company reserves the right to terminate or suspend a membership at its discretion for any violation of these terms and conditions or any inappropriate conduct.
8. Contact Information:
8.1 Members are responsible for providing accurate contact information, and the company is not responsible for any communication issues resulting from outdated or incorrect contact details.
By proceeding with the membership, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.